Question 1

Do I need a CoC after electrical work?

Accepted Answer

A Certificate of Compliance is required when a property is sold or when major electrical work is done. Most ProHelp electricians can issue one if the installation passes inspection — ask upfront so it's included in the quote.

Question 2

Can an electrician come out the same day?

Accepted Answer

For emergencies (no power, sparking, tripping DB) many electricians on ProHelp offer same-day callouts. Flag "urgent" in your request and we'll surface it to electricians available now.

Question 3

Are ProHelp Pros insured?

Accepted Answer

Insurance varies by Pro. We list public liability and CIPC/SARS registration on the profile where the Pro has shared it. Ask the Pro to confirm cover for your specific job before they start — any verified Pro will be happy to send proof.

Question 4

How do I know who to trust?

Accepted Answer

Every Pro is verified (SA ID + CIPC) before we list them. Profiles show real reviews from completed jobs, the suburbs they cover, and their typical response time. You can also chat with the Pro inside ProHelp before accepting a quote.

Question 5

How much does a quote cost?

Accepted Answer

Quotes are always free. ProHelp is free for customers — you only pay the Pro you choose, directly, for the work they do.

Question 6

What if I'm not happy with the work?

Accepted Answer

Talk to the Pro first — most issues are sorted with a return visit. If you hit a wall, report it on your job and we'll step in. A no-show is our problem too.

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