Question 1

How quickly can a plumber come out?

Accepted Answer

For non-emergencies, most plumbers can book you within 24-48 hours. For burst pipes, leaks, or no hot water, many offer same-day callouts — mention "urgent" in your request and we'll surface it to plumbers on standby.

Question 2

Will the plumber give me a fixed quote?

Accepted Answer

Most plumbers give a fixed callout fee + an estimate for the work. The final quote is confirmed after they've seen the job — small repairs (like a tap washer) are usually quoted on the spot.

Question 3

Are ProHelp plumbers qualified?

Accepted Answer

All ProHelp plumbers are verified (SA ID + CIPC) before listing. Many also display PIRB registration on their profile — ask for it if it's not visible.

Question 4

How do I know who to trust?

Accepted Answer

Every Pro is verified (SA ID + CIPC) before we list them. Profiles show real reviews from completed jobs, the suburbs they cover, and their typical response time. You can also chat with the Pro inside ProHelp before accepting a quote.

Question 5

How much does a quote cost?

Accepted Answer

Quotes are always free. ProHelp is free for customers — you only pay the Pro you choose, directly, for the work they do.

Question 6

What if I'm not happy with the work?

Accepted Answer

Talk to the Pro first — most issues are sorted with a return visit. If you hit a wall, report it on your job and we'll step in. A no-show is our problem too.

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